2 hours ago
Turning Automation into a Revenue Engine
Fundamentally, RMM is a modern IT department's economic engine. It eliminates the need for "manual" maintenance. Background programs now handle tasks like software deployment, disk cleaning, and backup verification that used to take up a technician's entire afternoon.
This math is astounding. According to ConnectWise data, businesses with a well-developed RMM tools and PSA software infrastructure may automatically resolve or deflect up to 200 tickets every day. The savings are evident even if we consider a more modest scenario for a smaller internal staff. Assuming a conservative Labor rate of $35 per hour and 30 minutes of work per ticket, automating just 50 tickets per week would result in Labor savings of $45,500 annually. That is essentially what a junior technician's pay would have been if they had worked more efficiently.
Also Read: What is a Metered Connection?
Fundamentally, RMM is a modern IT department's economic engine. It eliminates the need for "manual" maintenance. Background programs now handle tasks like software deployment, disk cleaning, and backup verification that used to take up a technician's entire afternoon.
This math is astounding. According to ConnectWise data, businesses with a well-developed RMM tools and PSA software infrastructure may automatically resolve or deflect up to 200 tickets every day. The savings are evident even if we consider a more modest scenario for a smaller internal staff. Assuming a conservative Labor rate of $35 per hour and 30 minutes of work per ticket, automating just 50 tickets per week would result in Labor savings of $45,500 annually. That is essentially what a junior technician's pay would have been if they had worked more efficiently.
Also Read: What is a Metered Connection?